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Refund and shipping policy

Returns

Perishable goods such as food and flowers cannot be returned. Additional non-returnable items: Gift Cards

To complete your return, we require a receipt or proof of purchase.

Returns are only applicable if:
I) You received the wrong order
II) You received an expired product(which possibly could never happen)

To complete your return, we require you to send us a photograph of the product and a receipt or proof of purchase to connect@thehiddenoasis.com 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at connect@thehiddenoasis.com

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at connect@thehiddenoasis.com and send your item to 256, Garade Dharan, Garade Village, off, Kondhwa – Saswad Rd, Pune, Maharashtra 412301

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to 256, Garade Dharan, Garade Village, off, Kondhwa – Saswad Rd, Pune, Maharashtra 412301

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

The Hidden Oasis, Pune is a living example of environmental conservation: electricity generated from solar panels, rainwater harvesting, water-shedding, biogas plant, solar cookers, organic farming and a natural forest which is now a habitat for native and migratory birds.

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